We do realize that there are times when exchanges need to be made in relation to colour selection in particular, size and sometimes style choice, as shopping online is a challenge.
When you receive your wig please do not remove the tags until you are 100% happy with the wigs' style and color. If you are not happy with the product for any reason please notify us immediately, within 7-10 days of receipt by email or telephone so that we may start the process to find you a replacement as quickly as possible. Please make sure we have your returned product back within 14 days of you receiving it. Not all products are eligible for exchange. See our list of Eligible and Ineligible products:
-Wigs/Pieces/Extensions in original factory condition: unworn, unaltered, No brushing, scent free, with the tags attached and in its original box, wrapping, net, etc.
-Costume Wigs (all FINAL SALE)
-Clearence items (items in this section are FINAL SALE)
-Discontinued items - currently all WIGS BY PIERRE wigs
-All HENRY MARGU Wigs are FINAL SALE
-Accessories: Hair Care Products, Liquids, Wig stands, Comfort Bands, etc.
For ALL exchanges in regards to colour or style changes you will be responsible for shipping charges, i.e. if you select a new wig that is the same price as the first wig you will need to pay the $14.99 shipping, you can opt for Xpress shipping and pay the extra just let us know.
No more than 2 exchanges allowed per order (i.e. if you exchange the wig and you do not like the second wig you may change it 1 more time).
Promotions and Discounts do not apply to exchange items
If you are not sure at the time what you would like in exchange we can issue you a credit note to use in the future. There credit note has no time limit.
We currently do not provide REFUNDS - only exchange or a credit note with no time limit.
CAN I ORDER BY TELEPHONE? TOP
Yes you can. Just give us a call (the number is on the Contact page and tell us what you want to order and we can take your credit card payment over the phone. If you get the answering machine just leave us a message with your name & number and we will call you back.
We do offer a 24hr cooling off period in which you can contact us if you wish to cancel your order. After that your order will be shipped.
When your order with us we add your email address to our database to keep you informed of new items and promotions. We do not share our database with any other company so your email is kept privately and safe with us. If you wish to be removed at any time please just request to be unsubscribed and we will remove you immediately.